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3rd Utility Call Center Operational Excellence
Exceeding Customer and Workforce Expectations through Increased Channel Options and Performance Measurement
14-16 Sep 2015
Grand Hyatt San Antonio - San Antonio, TX, United States of America
- call back request
- Conference Speakers
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Phyllis Batson
VP Customer Accounts & Operations
CPS Energy
John Fitterer
Director, Customer Care Center
ComEd
Pamela J Wheat
Director of Customer Service and Solutions
Oncor Electric Delivery
Matt Parkhurst
Sr. Call Center Systems Analyst, IVR/Self-Service Team
Pacific Gas & Electric Company
Richard Castillo
Customer Service Manager
Austin Energy | Austin 311
Ebony Whitby
Commercial Services Supervisor
Orlando Utility Commission
Marc Perez
Manager of Member Services - Call Center
Bluebonnet Electric Cooperative
Donna Mann
Manager Customer Operations
Pepco Holdings, Inc.
- General Enquiries
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Nicolette Fiordirosa
The NBC Tower
455 North Cityfront Plaza Drive (9th Floor)
Chicago, IL 60611
Telephone: 312-894-6327
Fax: 312-894-6304
Email: nicolettef@marcusevansch.com